We explore how to make all types of research actionable, the benefit of doing your own recruiting, and the evolution from building a usability lab to having an in-house research capability. Thanks to Pavel Bavtra and Simon Dybdal for making this episode!…, Steve Portigal, the author of 'Interviewing Users' and 'User Research War Stories', has become a human confessional for user researchers and their stories about the crazy and unpredictable things they experience in the field. Did I totally screw up the name? The philosophy is that the trained researchers sho…, Jared Spool was there from the beginning, or rather he was there from before the beginning. Everyone from PMs to designers, researchers, obviously, engineers, data scientists, marketing, we’re all trying to to understand our clients, we’re all taking part in that process in some way, shape or form. My guest today is Nancy Frishberg, the manager of user research at Financial Engines. 31# Helena Levison & Jayden Hanly, Why UX? First when she was studying Economics and Finance, later when she was studying Architecture and Design. 60 | Steve Portigal on Using a Classic Improv Game to Uncover More Customer Insights Sarah E. Brown and Bill Cushard on Dec 29, 2017 10:27:00 AM Product Management , Steve Portigal , … Steve Portigal helps companies to think and act strategically when innovating with user insights. I’m really into the idea of questioning what we do. Alex Blumberg has a podcast about his journey to start a podcast … Thanks to our sponsor Preely, Thanks to…, This episode of Dollars to Donuts features my interview with Julia Nelson, the Director Of Research at MOO. Latest was My Portugal - Magnus. Our conversation covers where to place user research in the organization, emotions in fieldwork, and empowering others to advocate for information literacy. by Steve Pieczenik, MD, PhD | Jan 14, 2020 | Adam Curry, News & Politics, Podcasts | 0 | With Adam Curry for his Jan 14 podcast. He is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights, and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. Whenever there is availability of somebody that might normally work on the marketplace side, they might tag team on an account manager project and that helps to inform them about that product. Suddenly, UX research made a lot of sense to me. I think that researchers can bring a kind of brightness into a […], This episode of Dollars to Donuts features my conversation with Ashley Graham, a design research leader at IBM. But I think there’s a lot of strength in welcoming people with different perspectives onto your team, so some…, This episode of Dollars to Donuts features my interview with Chris Kovel, the Head Of Research at First Abu Dhabi Bank (FAB). That can be the methods and that conversation about getting out of our comfort zone. Listen online, no signup necessary. Some parts […], In this episode of Dollars to Donuts, I speak with Marianne Berkovich, Head of User Research & Consumer Insights at Glooko. OCTOBER 29, 2020 Sponsored By: helixsleep & FixYourLid. It’s probably just part of how I’m built but it’s also a conscious choice of, of […], In this episode of Dollars to Donuts I chat with Colin MacArthur, the Head of Design Research at the Canadian Digital Service. is a podcast about the everyday heroes of UX design. Thanks to Preely for sponsoring this episode. Twice. A must listen for any UX researcher. Running ideation or concepting workshops can tip the energy of the team forward and shift the momentum. Thanks to Nora Horn, Simon Dybdal and Preely with the creation of this episo…, In this episode of Dollars to Donuts I speak with Juliette Melton, Director of User Insight and Strategy at The New York Times. We discuss the curation of research repositories, using research to go beyond fixing things, and building processes and tools that can be used by researchers and people who do research. Juliette Melton of The New York Times, Think like a UX researcher: An interview with David Travis and Philip Hodgson, Meaningful Work: An interview with Daniel Szuc and Jo Wong, User research in government: An interivew with Matthew McCallum, The Boss is away: An interview with Michelle Spencer, Daily Boost | Daily Coaching and Motivation. Ellie Kemery, Head of UX Research, SAP Concur. He also wrote Doorbells, Danger, and Dead Batteries: User Research War Stories. Great insights for user researchers/UXers. Steve Portigal helps companies to think and act strategically when innovating with user insights. I think that researchers can bring a kind of brightness into a space and a kind of optimism for a tea…, Katja is Creative Director at EGGS Design, with almost 20 years of experience she has worked across the disciplines of UX, IA, IXD and Service Design for agencies such as Fjord in London, Kontrapunkt and now EGGS Design in Copenhagen. It really […], Welcome back to Dollars to Donuts. He also wrote Doorbells, Danger, and Dead Batteries: User Research War St… You have to be curious, open and accept you do not know everything. You’re a gem and an incredible asset to the global research community. By Steve Portigal. As he says in this episode “I didn’t get started in UX - UX got started around me”. Not only do you get to hear fascinating stories about how research is being integrated into these companies, but you get to hear the master interviewer himself, Steve Portigal, in action! Steve Portigal is an experienced user researcher who helps companies harness the strategic power of insights. Steve really knows how to interview people – he always has the right follow-up question. We talk about bureaucracy hacking, spreading the gospel of research throughout government, and embedding researchers in complex domains. By Steve Gruber. Bonus and ad-free content available with Stitcher Premium. Many years after we … These interviews are well worth the time for anyone interested in: (a) the craft of UX or design research, (b) the growth and development of research groups or professions within an organization, and (c) the culture of research within an organization. Over the past few weeks many of us have spent a lot of time on Zoom, on FaceTime, or Google Hangout, or whatever, for work, for meetups, for catching up with family and friends, for celebrations and holidays, and for other newly urgent reasons. Instead, he got a job as a test analyst, however, after questioning too much how the product was designed, he ended up as the company’s UX/UI designer. By Steve Portigal. In this episode of Dollars to Donuts I speak with Vicki Tollemache, the Director of UX Research at Grubhub. That’s the sign of a really good researcher – it can never be just about research for research’s sake, like this is a cool project, this is a neat thing, I really wanna go in-depth […], This episode of Dollars to Donuts features my interview with Julia Nelson, the Director Of Research at MOO. To me, researchers are educators.…, Player FM for Android — Download podcasts free, Player FM for iPhone — Download podcasts free, Presenting Design Work - An interview with Donna Spencer, Why UX? Today I chat with Kavita Appachu, the Senior Manager of User Experience Research at Kelley Blue Book. It’s probably just part of how I’m built but it’s also a conscious choice of, of just doing my my current job is simply not enough for me…, Helena traveled to Sweden to interview Swedish experience designer, Karolina, at IKEA Retail Business and Digital Department in Malmö. Today’s guest is Frances Karandy, a senior manager within the Customer Experience Group at Citrix. Through most of her career, the user has been at the center of her design process, but after realizing the consequences for the bigger …, 'What Is Wrong with Why UX?' and author of the books 'UX for Lean Startups' and 'Build Better Products', the one and only, Laura Klein. Listen to Dollars to Donuts episodes free, on demand. He is principal of Portigal Consulting and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. We talk about bureaucracy hacking, spreading the gospel of research throughout government, and embedding researchers in complex domains. Today’s guest is Kerry McAleer-Forte, the Director of User Experience Research for Sears Holdings. Thanks to…, With over 20 years in UX and design, Fernanda Barbato has a lot of experience. Listen online, no signup necessary. Samantha Ryan, User Onboarding & Optimization, Optimal Workshop. The philosophy is that the […], In this episode of Dollars to Donuts I speak with Vicki Tollemache, the Director of UX Research at Grubhub. This episode features Gabe Trionfi, the Manager of Research at Pinterest. She then discovered Service Design and she knew she was home. Sara Cambridge, Senior User Experience Researcher, Google. Steve Portigal helps companies to think and act strategically when innovating with user insights. Review our. In this episode, Bex and Jonny chat with user research extrordinaire Steve Portigal, author of Interviewing Users and Doorbells, Dangers and Dead Batteries. We talk about updating the old “design research” label, user research in a journalism culture, and the role of coaching. Steve has facilitated and encouraged knowledge sharing between research professionals from even before he wrote a book about…, Susan "The Brain Lady" Weinschenk guests the show after the CPHUX Book Club read her recognized book "100 Things Every Designer Needs to Know About People". When I look at the wonderful research community, I don’t see a ton of people that look like me and […], In this episode of Dollars to Donuts I speak with Michele Marut who leads user experience research at CBRE Build. I’m a HUGE fan – and I’m personally grateful for his investment in the research community. In our conversation, we discuss her small-but-mighty team, Edmund.com’s collaborative workplace culture, and the personal driver of “doing good.”. Karolina originally wanted to become a 3D animator, but after being taught many things she wasn't interested in learning, she now, two decades later, finds herself enablin…, Have you ever woken up to realize you are not where you are supposed to be? Steve Portigal of Portigal Consulting uses the methods of synthesis and ideation to approach this crucial next step. And then the proximate need is the experience of using that […], This episode of Dollars to Donuts features my interview with Noam Segal, the Director of Research at Wealthfront. Helena and her business partner Jayden reflect on their business marriage - who is super approachable and who is playing hard to get? My consulting projects range from weekly coaching to intensive multi-month engagements. Eyeroll count: 0. This episode features Leanne Waldal, Senior Director of Product Research at New Relic. Out in the field, he has interviewed families eating breakfast, hotel maintenance staff, architects, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. Something that I’ve really changed the way I thought about since I’ve been at Express Scripts – we are in the healthcare ecosystem. She has left her mark on many different industries but has realized that the skills of design never change. To me, researchers […], In this episode of Dollars to Donuts I speak with Ruth Ellison, Head of User Research at DTA, the Digital Transformation Agency in Australia. Podcast with Adam Curry December 11 2019 I’ve never just sat and done just what I was asked to do. An ultimate need is why the product exists in the first place. The podcast where we talk with the people who lead user research in their organization. The podcast is great for the content and for observing interviewing style. Dan Berlin, SVP, Experience Research, Mad*Pow. It can be thinking about our relationships with stakeholders and trying to […], In this episode of Dollars to Donuts I speak with Kathryn Campbell, the Director of Research & Insights at Ticketmaster. This episode of Dollars to Donuts is part 2 of my conversation with Leisa Reichelt of Atlassian. 29# Susan M. Weinschenk // 100 things every designer needs to know about people, Why UX? Finally, a UX research-themed podcast! So the experiences we deliver, if they are not of quality, the…, This episode of Dollars to Donuts features my interview with Amber Lindholm, the Head of User Research at Duo Security. It’s not so much about which university do I go to and […], In this episode of Dollars to Donuts, I talk with Tomer Sharon, the Head of User Research and Metrics at Goldman Sachs. Today’s guest is Alex Wright, who is the director of research at Etsy. As an agency person it’s great to hear what’s going on in enterprise UX research. I love research, I love the way that we learn things and […], This episode of Dollars to Donuts features part 1 of my two-part conversation with Leisa Reichelt of Atlassian. In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries. The result is a fascinating tour through quite diverse organizations and ways of organizing research. Steve is the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. As a former academic researcher who has just transitioned to UX research, Dollars to Donuts is an incredibly valuable find! One of t ... A free-ranging set of discussions on matters of interest to people involved in user experience design, website design, and usability in general. We talk about driving change as an experiment, exposing the organization to how customers solve problems, and engineering psychology. In our conversation, we talk about what happens when research need exceeds resources, the importance of keeping the knowledge inside the organization, and the benefit of diversity in a research team. Here at UIE we’ve amassed quite a library, and we’re adding to it all the time. My guest today is Steve Portigal, founder of Portigal Consulting. A nice case study of the value of a small number of in-depth interviews. Often the idiosyncrasies in people’s research and the sort of surprises that don’t fit within […], In this episode of Dollars to Donuts I talk to Jesse Zolna, who leads the User Experience Research Team at ADP’s Innovation Lab. I’m always looking for something new, something else. Ruth Ellison of Digital Transformation Agency. Steve Portigal. We discuss synthesis as a collaborative, co-located activity, being mission-driven, and building a process that addresses complexity. Posted on June 16, 2017 by Steve Portigal . We discuss how to manage incoming research requests, running a weekly research session for testing designs, and why candidates should come into job interviews with a point of view about the company’s product. Here her extraordinary passion for digit…, Rosa is a UX designer originally from Barcelona but has been enjoying CPH for the last 6. Excellent resource for UX researchers! Fifty Best Portugal Podcasts For 2020. Really well done. Kevin finished a bachelor in architecture but never worked as an architect. Posted on October 8, 2014 by Steve Portigal . Steve Portigal helps companies think and act strategically when innovating with user insights. 30# Steve Portigal // User Research War Stories, Empathy for the future self: An interview with Amy Bucher, Figure it Out: An interview with Stephen P Anderson and Karl Fast, Why UX? We discuss recruiting participants in an enterprise setting (where users are customers of your customers), finding the generative in the evaluative and how to think about collaborative workspace as entirely separate from reporting structure. We talk about the growth of Comcast’s user research practice, essential soft skills for research candidates, and putting a human face on the people that use your products. We talk about educating the organization to do user research better, the limitations of horizontal products, and the … Since working with the first team of Index:Award in 2005, sustainability and using design and innovation to improve…, This episode of Dollars to Donuts features my conversation with Ashley Graham, a design research leader at IBM. Fred Beecher, Sr. We discuss how researchers need to think like storytellers, getting at the underlying need behind a research request, and the risk of using research to make recommendations. The podcast where we talk with the people who lead user research in their organization. In this episode I speak with Kate Lawrence, Vice President of User Research at EBSCO Information Services. He knows nothing will happen with the research unless he pulls the work forward into the org. In today’s episode I speak with Aviva Rosenstein, the Senior Manager of User Experience Research at DocuSign. Giving more than people expected has been her recipe ever since she complained her way into Kolding design school. This episode of Dollars to Donuts features part 1 of my two-part conversation with Leisa Reichelt of Atlassian. A lot o…, Sharon is an American UX designer who moved to Copenhagen after working 9 years in the Big Apple. Colin MacArthur of the Canadian Digital Service, UX Writing: An interview with Torrey Podmajersky, 25. One of the challenges we face is getting “credit” for the work that we’ve done. Many years after we … NOVEMBER 12, 2020 Sponsored By: helixsleep & SquattyPotty. Steve Portigal: Welcome to Dollars to Donuts, the podcast where I talk with the people who lead user research in their organization. I’ve seen hopeful examples in startups […]. Host on Dollars to Donuts and Guest on Nie Tylko Design, Tech for Good Live, UX Australia, and User Defenders: UX Design an…. WHY UX? We talk about corporate versus government work, scaling research, and changing organizational DNA. It can be thinking about our relationships with stakeholders and trying to reimagine and iterate on those. 27# Laura Klein // UX for Lean Startups, 27. Fantastic perspectives on doing great user research. Posted on October 7, 2014 by Steve Portigal . In the final episode of the season I speak with Monal Chokshi, Head of User Experience Research at Lyft. Tip the energy of the Canadian Digital Service, 25 American Life on selling your.. And optimistically looking onwards to 2021 Jayden reflect on their business marriage - who is playing hard to get on... Business partner Jayden reflect on their business marriage - who is super and. First when she was home the wonderful research community, I don’t see a ton of people that like! Lustig is a podcast where we talk about driving change as an experiment, the. 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